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If this is such a common error (google the name of those files, there's a LOT out there on this.), shouldn't there be more of a clear consensus here (is this nothing, or a grave danger?), with a pointer to an official, Apple-blessed Help doc pointing the way? It's a pretty awful First Boot Experience for this customer (and her in-home IT manager.).
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Is this just trivial, old leftovers, and its OK to go ahead and provide the admin password to trash those 3 files? Was I tricked into installing "Rosetta," which in fact was malware? Her brand new Apple computer right out of the box barks up these "malware" alerts and guess who gets to try and explain what's happening. Doesn't Apple have some official Help document pointing the way on this? This looks like something that's quite common, and the advice given by users (many of whom appear to be knowledgable, authoritative and genuinely trying to help) is highly contradictory.
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Many other threads here deny that, and claim it's definitely real malware, you must install MalwareBites to get rid of this.
#Detectx for pc software
Many of the threads here on Apple's Support Community have replies that claim this is no big deal, these files are leftovers from old Citrix software (in fact, wife uses some Citrix utility to remote connect the old iMac to her employer's computer system). If I drag these files to the trash in Finder, it prompts for the Admin password - which is unexpected (I don't recall seeing that before) and with all the big popups warning of malware, a bit concerning.ĭoing a search online for the file names, I see hundreds of posts about this (or something nearly identical), both here on Apple's Support Community, and also elsewhere online.
There's a third file in that folder, AuthManager.app, but the "malware" warnings are (I think) only about the two files listed above. Report malware to Apple to protect other users"Ĭlicking "Show in Finder" opens the enclosing folder, which is: "ServiceRecords.app will damage your computer" This file was downloaded on an unknown date. Report malware to Apple to protect other users" "ReceiverHelp.app will damage your computer" This file was downloaded on an unknown date. Both Firefox and Edge coughed up alerts indicating they couldn't run (OK, Apple silicon, shrug.) and I was prompted me to install Rosetta. Then I checked the other browsers she had installed from the old iMac.
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First thing I did was update to BigSur 11.6.2. In SetupAssistant, migrated everything from old iMac to new iMac. Booted it up, connected external hard drive from her old (very old) iMac that had a good recent Time Machine backup. Popups: " will damage your computer." Brand new iMac, ReceiverHelp.app - malware?! Wife bought a new iMac (24" M1 2021). If any further information is needed, let me know and I can provide it. I just want to ease my paranoia, as it's becoming a pretty serious detriment to my overall mental health. If someone could update me about the vulnerability of a High Sierra macbook to drive-by downloading on Chrome, that would be great.
It is a late 2016 model (with a touchbar.)
My computer is running High Sierra, v 10.13.3. I am using the Google Chrome browser, rather than Safari- (I feel that's somewhat relevant information.) However, I am concerned about Mac's vulnerability to drive-by downloads. I also ran a computer scan with MalwareBytes, which showed that I was clean. I ran the site through a VirusTotal scan, and 0/64 sites detected it as malicious. I panicked afterward, having read about drive-by downloads in the past. Essentially, the link led to an HTML page stating something about the Domain Name, or something like that. I then stumbled across a thread from 2012, wherein one user provided a URL- īecause I was unaware of the link's contents (instead of the URL, there was a hyperlink reading "how to detect a Mac Keylogger") I clicked it blindly. (It was one of those "security alerts" that I found out was legitimate.) I searched the internet for information regarding whether or not a mac could get infected by such forms of spyware- and I found that the only means to be infected involved someone with my admin password gaining access to my computer, or through downloading programs and providing my own admin password to bypass Gatekeeper.
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I know that there are a bunch of procedures in the Mac OS Firmware that protect the computer from malware installation, but I came to try and put this paranoia to rest with the help of external input from other users.Ī while ago, I became very concerned that I may have gotten a keylogger from an email sent by Google. Currently I'm wearing a "tinfoil hat," so to speak. I'd like to preface this discussion by stating that I am a very, very paranoid person.
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